Fulfillment Policy

Effective Date: January 24, 2025

Service Delivery

Slapana is a digital software service delivered instantly through your web browser at slapana.com. Immediately after successful payment:

You receive instant access to your subscription tier (Pro or Business)

Your credits are added to your account

You can start generating mockups right away

You receive a confirmation email from Stripe

No physical products are shipped. Everything is digital and accessible through your account dashboard.

Subscription Billing

Monthly Billing:

Pro Plan: $19.99/month for 100 credits/month

Business Plan: $49.99/month for 300 credits/month

Your card will be charged automatically each month on your billing anniversary date. The charge will appear as "Slapana" or "IronWard Industries" on your billing statement.

Free Tier:

10 credits (one-time, no payment required)

No billing or automatic charges

Credits never expire

Credit System

Pro Plan: 100 credits reset monthly on your billing date

Business Plan: 300 credits reset monthly on your billing date

Unused credits do not roll over to the next billing period

Credits are used for mockup generation and caption analysis

Each mockup generation = 1 credit

Cancellation

You can cancel your subscription anytime:

How to cancel:

Go to Account Settings → Billing → "Manage Subscription"

This opens the Stripe Customer Portal

Click "Cancel Subscription"

Or email us at support@slapana.com

What happens:

Cancellation takes effect at the end of your current billing period

You keep access to your paid features until the period ends

No charge on your next billing date

Unused credits from your current period do not carry over

Example: Subscribe January 1, cancel January 15 → keep access until January 31, no charge February 1.

Refunds

We offer no refunds. All sales are final.

This is because:

You receive instant digital access after payment

AI generations use significant computational resources (Google Gemini AI)

Generated mockups are stored in our system (storage costs)

You can try the Free Tier (10 credits) before purchasing

Exceptions (rare and at our discretion):

Technical failures preventing access for 7+ consecutive days

Duplicate charges due to payment processing errors

Fraudulent charges not authorized by you

If you have billing issues, contact support@slapana.com within 14 days of the charge.

Chargebacks

Filing a chargeback without contacting us first will result in:

Immediate account termination

Permanent ban from Slapana

Loss of all saved mockups and data

Legal action to recover costs

Have an issue? Email us first at support@slapana.com. We're reasonable people and want to help.

Contact

Email: support@slapana.com

Subject: "Billing Question" or "Fulfillment Issue"

Response time: 24-48 hours (business days)

Company: IronWard Industries

Website: slapana.com

Country: United States

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By subscribing to Slapana, you acknowledge and agree to this fulfillment policy.